Frequently Asked Questions (FAQ)
Orders & Shipping
How long does shipping take?
Processing time is 1–3 business days.
Delivery usually takes 7–14 business days, depending on your location.
Do you offer free shipping?
Yes! We offer free shipping on all orders over €30.
For orders below €30, a standard shipping fee applies.
Will I receive a tracking number?
Yes. Once your order is shipped, you will receive a tracking number via email.
Do you ship internationally?
Yes, we offer worldwide shipping.
Products & Sizing
How do I choose the right size?
Please refer to the size guide on each product page.
If you’re between sizes, we recommend choosing the larger size for a more comfortable fit.
Do the products look like the photos?
Yes. All product photos represent the actual items.
Minor differences may occur due to lighting or screen settings.
What materials are used?
Our products are made from carefully selected materials designed for comfort, stretch, and everyday wear.
Material details can be found on each product page.
Returns & Refunds
Can I return my order?
Yes. We accept returns within 14 days of delivery.
Items must be unused, unworn, and in original condition.
How do I start a return?
Please contact our support team before returning any items.
We will provide you with return instructions.
Who covers return shipping costs?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Payments & Security
What payment methods do you accept?
We accept major credit and debit cards as well as other secure payment options available at checkout.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment systems to ensure your information is protected.
Contact & Support
How can I contact you?
You can reach us at:
📧 hola@havenluvi.com or luviedress@gmail.com
Our support team is available Monday–Friday, 9:00 AM – 6:00 PM (CET).